Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
Returns & Warranty Policy
Effective Date: August 2026
At LithMag, we supply specialist fire safety equipment designed to help protect people, property, and critical infrastructure from the risks associated with lithium battery fires.
Because many of our products are manufactured, assembled, or prepared specifically for each order, we ask customers to carefully review product specifications before purchasing.
Returns
Returns are accepted only with prior authorisation from LithMag.
As our products are specialist safety equipment, we generally do not accept returns due to:
If you are unsure which product is appropriate for your application, we encourage you to contact us before placing your order. We are always happy to provide guidance and technical advice.
Damaged or Defective Products
We stand behind the quality of every product we supply.
If your order arrives damaged during shipping, or if you believe a product has a manufacturing defect, please contact us within 48 hours of delivery by emailing info@totumlc.com
Please include:
Where a manufacturing defect or shipping damage is confirmed, LithMag will, at our discretion:
Our priority is to ensure that every customer has equipment that is safe, functional, and fit for its intended purpose.
Warranty
Products supplied by LithMag are covered by the manufacturer's warranty where applicable.
Warranty coverage does not extend to damage resulting from:
Specific warranty periods may vary between products and manufacturers.
Return Shipping
Where a return has been authorised due to a verified manufacturing defect or shipping damage, LithMag will provide instructions regarding return shipping and any applicable shipping reimbursement.
Unauthorised returns may be refused.
Need Assistance?
If you have any questions about a product before or after purchase, our team is happy to help.
Please contact us at:
info@totumlc.com
Receive our latest updates about our products and promotions.
Thanks for subscribing!
This email has been registered!
Take 20% off your first order
Enter the code below at checkout to get 20% off your first order