Shipping Policy

LithMag shipping policy

Shipping Policy

At LithMag, many of our products are manufactured, assembled, or prepared specifically for each customer order. Unlike standard retail products, our fire safety equipment is often heavy, oversized, or requires specialist packaging. This makes shipping costs vary considerably depending on the destination and the combination of products ordered.

Order Processing

Orders are typically prepared within 10-15 business days, depending on product availability and assembly requirements. Larger commercial orders may require additional preparation time, and we will advise you if this applies.

Once your order has been prepared, packed, and is ready for dispatch, we will arrange shipping using the most appropriate FedEx service.


Shipping Charges

Rather than adding estimated shipping costs to our product prices, LithMag charges customers the actual shipping cost for each order.


Shipping costs are determined by factors including:

  • Delivery destination
  • Total shipment weight
  • Package dimensions
  • Number of products ordered
  • Any special handling requirements


This approach ensures customers pay the genuine transportation cost instead of inflated flat-rate shipping charges.


Shipping Carrier

LithMag primarily ships using FedEx, which provides the most reliable service from our facility in Squamish, British Columbia.

Alternative carriers may be used where appropriate or if specifically requested by the customer.


Shipping Invoice

At present, shipping charges are not collected during online checkout.

Once your order has been packed and the shipment booked with FedEx, we will calculate the final shipping cost and send a separate Square invoice by email. This invoice can be securely paid online using a major credit card.

Your shipment will be dispatched once the shipping invoice has been paid, unless other payment arrangements have been agreed in advance.


Tracking Your Order

Once your shipment has been dispatched, you will receive:

  • Your FedEx tracking number
  • Shipment confirmation
  • Estimated delivery information (where available)

Please allow up to 24 hours for tracking information to become active.


International Shipping

LithMag ships to customers throughout Canada and to many international destinations.

International customers are responsible for any applicable import duties, customs fees, VAT/GST, brokerage charges, or local taxes imposed by their country.

If you are unsure whether we can ship to your location, please contact us before placing your order.


Damaged Shipments

Please inspect your order upon delivery.

If your shipment arrives damaged, notify us within 48 hours of delivery by emailing:

info@totumlc.com

Please include:

  • Your order number
  • Photographs of the packaging
  • Photographs of any damaged products

We will work with you and the carrier to resolve the issue as quickly as possible.


Future Shipping Improvements

As LithMag continues to expand, we intend to introduce automated shipping rates during checkout using standard package sizes and regional shipping zones. Until then, calculating the actual shipping cost for each order allows us to provide the fairest and most accurate shipping charges for our customers.


Questions?

If you have any questions about shipping, delivery times, or obtaining a shipping estimate before placing an order, please contact us at:

info@totumlc.com